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undergraduate thesis
Integrirani sustav upravljanja kvalitetom
2020. urn:nbn:hr:107:881996
Lucić, Antonio
Polytechnic Nikola Tesla in Gospić
Business department

Cite this document

Lucić, A. (2020). Integrirani sustav upravljanja kvalitetom (Undergraduate thesis). Gospić: Polytechnic Nikola Tesla in Gospić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:107:881996

Lucić, Antonio. "Integrirani sustav upravljanja kvalitetom." Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, 2020. https://urn.nsk.hr/urn:nbn:hr:107:881996

Lucić, Antonio. "Integrirani sustav upravljanja kvalitetom." Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, 2020. https://urn.nsk.hr/urn:nbn:hr:107:881996

Lucić, A. (2020). 'Integrirani sustav upravljanja kvalitetom', Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, accessed 15 February 2025, https://urn.nsk.hr/urn:nbn:hr:107:881996

Lucić A. Integrirani sustav upravljanja kvalitetom [Undergraduate thesis]. Gospić: Polytechnic Nikola Tesla in Gospić; 2020 [cited 2025 February 15] Available at: https://urn.nsk.hr/urn:nbn:hr:107:881996

A. Lucić, "Integrirani sustav upravljanja kvalitetom", Undergraduate thesis, Polytechnic Nikola Tesla in Gospić, Gospić, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:107:881996

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Metadata
TitleIntegrirani sustav upravljanja kvalitetom
Title (english)Inegrated Quality Management System
AuthorAntonio Lucić
MentorValentina Vinšalek Stipić (mentor)
Committee memberMile Vičić (predsjednik povjerenstva)
Committee memberIvana Arbanas (član povjerenstva)
Committee memberValentina Vinšalek Stipić (član povjerenstva)
GranterPolytechnic Nikola Tesla in Gospić
(Business department)
Gospić
Defense date and country2020-07-23, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Economics of Entrepreneurship
Abstract
Tema ovog rada je pokazivanje važnosti sustava upravljanja kvalitetom i kako sama kvaliteta utječe koliko će naše poduzeće biti uspješno. Sama kvaliteta je apstraktan pojam kojeg definiraju mnogi autori, teoretičari i slično. Od kako čovječanstvo postoji tako i kvalitetu možemo razmatrati kroz nekoliko faza, kao npr. faza predindustrijske revolucije, faza kraja Drugog svjetskog rata, faza kasnih osamdesetih godina, itd. Uzeći to sve u obzir postoji jedna međunarodna organizacija za kvalitetu koja je među pravima nastojala promijeniti pravila vezana za upravljanje kvalitetom i upućivanje drugih na točan put, to je neprofitna organizacija ISO koja postavlja norme kvalitete. Sustav upravljanja kvalitetom ima važnu ulogu u poduzeću, budući da je riječ o skupu međusobno ovisnih procesa nadzora pružanja određenih usluga, s ciljem poboljšanja i održavanja kvalitete. ISO se sastoji od dosta normi, i poduzeća nastoje implementirati one norme koje će imati najveći značaj za poduzeće, te norme koje se mogu integrirati su ISO 9001 (upravljanje kvalitetom/poslovanjem), ISO 14001 (upravljanja okolišem), OHAS 18001 (sigurnost i zaštita na radu), ISO/IEC 27001 (informacijska sigurnost), ISO 22000 (sigurnost hrane), ISO/IEC 20000 (upravljanje IT uslugama). U radu je detaljnije opisano što svaka norma znači i koje načine poduzeće može dosegnuti poslovnu izvrsnost.
Abstract (english)
The goal of this work is to show the important value of the Management Quality System, and how quality itself is a key factor to decide if our company will be successful or not. The definition of quality is an abstract definition that has undergone many authors, theorists, and many more. Since the existence of humanity so does quality exists and can be seen through different phases, for example, Pre-industrial revolution, ending of World War 2, the late 80s, and so on. Look at all that above there is one international organization for quality that has been of the first to change rules of how to handle quality control and leading others to the right way, that's the nonprofit organization ISO which provides standards for quality. The system of quality control has an important role in an organization since we talking about a group of related processes providing help with certain services, with the goal of improving and keeping a high standard of quality. ISO is made of a lot of standards and companies tend to implement those standards that will have the biggest significant for the company. The standards that can be integrated are ISO 9001, ISO 14001. OHAS 18001, ISO/IEC 27001, ISO 22000, ISO/IEC 20000. In the upcoming work, every named standard that can be integrated will be covered in more detail and how the company can achieve business excellence.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:107:881996
Study programmeTitle: Economics of entrepreneurship
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
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Terms of useLicence In copyright icon
Created on2020-11-05 11:35:24